Veille et TIC

ShāToBu recherche un(e) Social Media Community Manager.

Missions :

- Monitor online conversations and participate in them to build brand visibility and thought leadership, as well as identifying and communicating any threats to the brand
- Author blog posts, articles, podcasts, videos and screencasts to creatively communicate product uses
- Identify and analyze issues, patterns and trends in customer requests & product performance
- Note frequently asked questions
- Establish metrics & report on them on a monthly basis including recommendations
- Identify & engage advocates
- Proactively escalate issues, observations, opportunities, and insights to the executive team
- Creatively and proactively assist customers, in addition to transfering information to the appropriate departments to respond accordingly
- Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.

Poste situé à Montréal. Plus d’infos par ici.